Terms of Service

Our services

We provide group tutoring for selective entry and scholarship exams in Victoria: online content classes, applied sessions and drop-ins, mock exams, workshops, writing tasks and interview preparation, along with access to the Big Brain practice platform.

Who you pay

Tutoring is sold and billed by Big Brain Education (Didact Technologies Pty Ltd), the learning platform our classes run on. Didact is a separate company that shares a majority owner with JT Education. JT Education delivers the tutoring under an arrangement with Big Brain. When you enrol, you pay Big Brain and agree to its tutoring terms and platform terms, which cover payments, cancellations and refunds. Current prices are on our pricing page.

Cancelling, in short

You can cancel at any time by emailing Big Brain at team@bigbrain.au or us at service@jaycetutoring.com. Classes already had, and any class starting within 24 hours of your email, aren't refunded. Every later class you've paid for is. To stop your next payment, tell us at least 48 hours before your billing date. Big Brain's tutoring terms have the full rules.

Your rights under Australian Consumer Law

Tutoring comes with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill. Nothing in these terms limits those rights. If something goes wrong, contact us and we will work with you to fix it.

Results and marking

We work hard to prepare every student, but no tutor can guarantee an offer from a selective school or a particular exam score. Practice exam results, AI-generated marks and feedback are a guide to help students improve, not a prediction of their result on the day.

Classes, recordings and the student community

Classes are recorded so enrolled students can rewatch them. Recordings are shared with the students in that class, parents who have paid for that class and asked for access, and our tutors and staff. Access is removed shortly after an enrolment ends. Class links and recordings are for your family only. Please don't share or re-record them.

Students are expected to be respectful in classes and in our Discord community. We may remove a student from a session or the community if they disrupt others or behave unsafely, and we will tell the parent if we do.

Our materials

Our classes, notes, practice questions and recordings are for your enrolled student's own use. You may not resell, share or distribute them, or share account logins. If an account is shared, we may close it after telling you why.

Acceptable use

Use our website and services only for their educational purpose. Don't try to access our systems without permission, disrupt our services, or use our materials commercially without our written permission.

Privacy

How we handle personal information is explained in our Privacy Policy.

Changes to these terms

We may update these terms as our services change. We will email enrolled families at least 30 days before a significant change takes effect. If you don't agree with the change, you can cancel before it applies under Big Brain's cancellation rules.

Governing law

These terms are governed by the laws of Victoria, Australia.

Contact

JT Education Pty Ltd
Email: service@jaycetutoring.com
Phone: 0485 099 860