Privacy Policy

What we collect

• Enquiry and trial details:parent and student names, email addresses and phone number, year level, school, the schools and exams you're aiming for, preferred class times, how you heard about us, and anything you write in your message.
• Learning records, while we teach: for enrolled students, our tutors see attendance, practice and exam results, writing submissions and the feedback we give, and class recordings. These are stored on Big Brain (see below), and we use them only to teach and support your child.
• Job applications: what you submit through our application forms.
• Website usage:pages visited, clicks, device and browser type, approximate location from your IP address, and recordings of how pages are used (session replay and heatmaps). Anything typed into form fields is masked in these recordings, but other text on the screen (such as your first name on the “thanks” screen) can appear. Only our team can view replays, and they are deleted after 30 days.

We don't ask for sensitive information (such as health information). Please only include it in a message if we need it to support your child.

Why we collect it

• To reply to your enquiry and arrange a free trial or consultation.
• To enrol students and run classes, mock exams and workshops.
• To understand how the website is used and fix problems with it.
• To measure how well our advertising works.
• To send our newsletter, only if you tick the box to receive it.

If you don't give us your contact details, we can't reply to your enquiry or book a trial.

Big Brain

Our bookings, payments, classes and student accounts run on Big Brain, a learning platform operated by Didact Technologies Pty Ltd. Didact is a separate company that shares a majority owner with JT Education. When you send us an enquiry, we pass your details to Big Brain so it can set up your trial, enrolment and account, and Big Brain gives our tutors the learning records of the students we teach. Big Brain's privacy policy covers how it handles that information. You can send an access, correction or privacy request to either company; we will work with Big Brain to answer it.

Who we share it with

We don't sell personal information. We share it only with:

• Big Brain (Didact Technologies Pty Ltd): enquiries, bookings, payments, classes and accounts (Australia; its own providers are listed in its policy).
• PostHog: website analytics, session replay and heatmaps (United States).
• Meta (Facebook and Instagram): advertising measurement through the Meta Pixel. When you submit an enquiry, our server also sends Meta your IP address, browser details and a hashed copy of your email and phone number. Hashing hides the raw details, but Meta can still match them to a Facebook or Instagram account, which is how it tells us an ad led to an enquiry (United States).
• Vercel: website hosting (United States).
• Google: our email (United States).
• Notion: job application forms (United States).

We may also share information where the law requires or allows it, for example to protect a child's safety.

Overseas

As listed above, some of our providers store or process personal information outside Australia, mainly in the United States. We choose providers with strong security and privacy commitments, and we remain responsible for how they handle your information under Australian privacy law.

Children

Most of our students are under 18, and parents usually make enquiries for them. If a student under 15 enquires, we contact a parent or guardian before enrolling them. If you're a parent and think your child gave us information without your consent, contact us and we will help update or delete it.

Cookies and tracking

We use cookies and similar tools to understand how the site is used and to measure our advertising (PostHog and the Meta Pixel). You can block or delete cookies in your browser settings, and manage how Meta uses your activity for ads in your Facebook or Instagram ad settings. The site still works with these cookies blocked. Blocking cookies doesn't stop the report our server sends Meta when you submit an enquiry, described above.

Marketing

We only send our newsletter if you tick the box asking for it, and every newsletter has an unsubscribe link. If you later create a Big Brain account, Big Brain adds you to its newsletter, as its sign-up page and privacy policy explain; you can unsubscribe from that at any time too. After you enquire we may also follow up about booking a trial or enrolling; those messages tell you how to opt out (for example, reply STOP to a text). Messages that only confirm or update something you've booked, like a trial time, are service messages. You can ask us to stop contacting you at any time.

Keeping it safe

We use encrypted connections, limit access to the people who need it, and choose providers with strong security. We keep personal information only as long as we need it for the purposes above or as the law requires, then delete or de-identify it. If a data breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as the law requires.

Access, correction and complaints

You can ask to see, correct or delete the personal information we hold about you by emailing service@jaycetutoring.com. We will respond within 30 days, and may need to confirm who you are first. If you have a concern about how we handle your information, email us and we will reply within 30 days. If you're not satisfied with our response, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy as our services change. The date at the top shows when it last changed, and we will email families we work with about significant changes.

Contact

JT Education Pty Ltd
Email: service@jaycetutoring.com
Phone: 0485 099 860